Technical Support

We are prepared to provide you with technical support and assistance for your vital ebXML, AS2 and web services integration/B2B solution based on the Webswell products.

Our technical stuff will be ready to:

• Solve administration and maintenance tasks
  
• Troubleshooting
  
• Help you to recover from unexpected failures
• Assist you in updating and upgrading of Webswell components
  

We are flexible in tailoring parameters of the support directly to your needs:

• Up to 24/7 availability
• Accessibility and reaction intervals based on negotiated SLA (Service Level Agreement)
  
• We support email, instant messaging or dedicated HelpDesk communication channels
• We can set up and maintain the knowledge base of common issues and FAQs for you.

We are capable to implement three models of Technical Support services providing:

• Unlimited support - client receives permanent services during certain period of time. No hourly rate is applied - client pays fixed price for the service.
• Hourly-based support - client pays for the time actually spent providing the service. The estimated time consumption is negotiated prior to providing the service.
• Subscription Programs that contain certain amounts of pre-paid man-hours of the service. The rate for such hour is significantly lower than in case of Hourly-based support.
  We offer 3-months, 6-months and 12-months Subscription Programs containing the following amounts of hours:
  

3-months Subscription Program:100 hours

6-months Subscription Program:200 hours

1 year Subscription Program: 400 hours